Effective Date: July 1, 2026
Program Sponsor: Woodlake Market, 795 Woodlake Rd., Ste A, Kohler, WI 53044 ("Woodlake," "we," "our," or "us")
The Woodlake Market Loyalty Program (the "Program") is a free, points‑based rewards program that allows eligible members to earn points on qualifying purchases at Woodlake Market and to redeem points for rewards described by Woodlake from time to time ("Rewards"). Participation is governed by these Terms & Conditions ("Terms"), our Privacy Notice (below), and any Reward‑specific terms.
2.1 Eligibility. Program participation is open to individuals who are (a) at least 16 years old, and (b) U.S. residents. By enrolling, you represent that you meet these criteria.
2.2 Account. Enrollment requires accurate contact information (e.g., name, email, phone). You must promptly update your account if your information changes.
2.3 One Account. Limit one account per person. Accounts may not be shared, combined, or transferred.
3.1 Qualifying Purchases. Unless we state otherwise, members earn 1 point per $1 in net, pre-tax, non-discounted purchases, excluding fees, tips, gift cards, alcohol, third-party services, exchanges, prior purchases, purchases made with reward redemptions, and other exclusions we identify ("Qualifying Purchases").
3.2 Posting. Points typically post immediately after a Qualifying Purchase clears. Keep your receipts until points post.
3.3 Exclusions; Discretion. Program benefits are not available for bulk purchasing. Management has sole discretion to determine whether any product purchase is eligible for points accumulation.
3.4 Bonus & Promotional Activities. We may offer bonus‑point opportunities or promotional activities from time to time. Any such offers will be subject to the terms disclosed at the time of the offer.
4.1 Rewards. You may redeem accumulated Points for discounts on future purchases / select merchandise / other rewards as described on our website at https://www.kohlerwisconsin.com/explore-more/shopping-directory/woodlake-market/loyalty-program which may change at any time (subject to Section 11). All Rewards are subject to availability; exclusions may apply. Points earned in a transaction shall not be redeemed on that same transaction. Accumulated Points shall not be used for purchases of alcohol. Some Rewards must be scheduled in advance and may have day-of-week or holiday blackout restrictions.
4.2 How to Redeem. All redemptions must take place at our Customer Service Desk within Woodlake Market.
4.3 No Cash Value; Non‑Transferable. Points and Rewards have no cash value, are not property of the member, do not constitute a stored-value account, gift card, or financial instrument of any kind, and may not be transferred, assigned, or sold.
5.1 Expiration. Points do not expire; however, if you do not use your account and have a qualifying activity (a purchase, redemption, or Point-earning event) for 365 days the points and account will become inactive.
5.2 Forfeiture. Points may be forfeited upon (a) account closure; (b) inactivity for one year; (c) suspected fraud, abuse, violation of these Terms, or any conduct that is detrimental to the Program or other members (Section 9); or (d) termination of the Program after any required notice (Section 11).
5.3 Member Termination. Members may voluntarily close their account at any time by contacting woodlakemarket@kohler.com. Unredeemed Pointes will be forfeited upon voluntary closure.
6.1 Returns. If you return a purchase for a refund, the points earned on that purchase will be deducted from your account.
6.2 Corrections. We may make adjustments for posting errors or suspected misuse. If you dispute a points balance, notify us in writing within 30 days of posting.
7.1 Program Notices. By enrolling, you agree we may send you non‑marketing, transactional Program communications (e.g., account status, changes to these Terms).
7.2 Marketing Emails & Texts. You may separately opt in to receive marketing emails and/or text messages. Consent to marketing is not required to join or purchase. You may opt out at any time using the provided mechanisms. Message and data rates may apply. All promotional communications will clearly identify the Company, include a valid physical mailing address, and provide a clear opt-out mechanism.
7.3 Do Not Call/No‑Text Lists. If you opt out, we will honor your choice within the timeframe required by law and maintain suppression as required.
8.1 Privacy Notice. Our collection, use, and retention of your personal information are described in our Privacy Policy available at: https://www.kohlerwisconsin.com/privacy.
8.2 Information Collected. We collect the following categories of information from Members: name, email address, mailing address, phone number (if provided), purchase history, Point and redemption activity, and device information when using our mobile application or website.
8.3 Use. We use Member information to administer the Program, personalize offers and communications, improve our products and services, and as otherwise described in our Privacy Policy.
8.4 No Sale. We do not sell Member personal information.
8.5 Members who are residents of states with comprehensive consumer privacy laws (including but not limited to California, Colorado, Connecticut, Virginia, and others) may have additional rights regarding their personal information, as described in our Privacy Policy.
We may suspend or close accounts and cancel points/Rewards if we suspect fraud, gaming, or abuse (e.g., creating multiple accounts, misrepresentation, resale, or other conduct inconsistent with the Program’s intent). We may request documentation to validate eligibility or activity.
10.1 “As Available.” The Program and all Rewards are provided “as available.” We make no warranties except as required by law.
10.2 Limitation. TO THE FULLEST EXTENT ALLOWED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, RELATING TO THE PROGRAM, INCLUDING WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TO THE FULLEST EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM THE PROGRAM. OUR AGGREGATE LIABILITY TO YOU WILL NOT EXCEED THE VALUE OF POINTS IN YOUR ACCOUNT AT THE TIME OF THE CLAIM. We are not responsible for unauthorized access to your account resulting from your failure to safeguard login credentials.
11.1 Right to Modify/End. We may modify or terminate the Program, these Terms, point earning/redemption rates, or available Rewards at any time, in our discretion, on notice consistent with Section 11.2.
11.2 Notice of Changes. We will provide notice of material changes by email and/or posting to the Program site at least 30 days before the effective date of the change unless a shorter period is required or permitted by law. Your continued participation after the effective date constitutes acceptance of the revised Terms.
11.3 Earned Value. If we terminate the Program, we will provide a reasonable redemption window for points already earned unless prohibited by law or due to fraud/abuse, after which all unredeemed Points will be forfeited.
Unredeemed points are promotional and not cash; however, if applicable law treats certain stored‑value balances as reportable unclaimed property, we will comply with our obligations (including any owner‑notice and reporting requirements).
We strive to make our websites and mobile experiences accessible. If you encounter a barrier, please contact woodlakemarket@kohler.com so we can assist and improve.
14.1 Governing Law. Any dispute arising out of or relating to the Program or these Terms are governed by the laws of the State of Wisconsin, without regard to conflict‑of‑laws principles. Venue shall be exclusively in state or federal courts located in Sheboygan County, Wisconsin, and you consent to personal jurisdiction there.
14.2 Informal Resolution. Before filing a claim, you agree to first contact us at the address below and attempt to resolve the dispute informally. If we cannot resolve it within 30 days, either party may start arbitration as described here.
14.3 Binding Arbitration. Any dispute, claim, or controversy arising out of or relating to the Program or these Terms will be resolved by binding arbitration under the Federal Arbitration Act (“FAA”), administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, as modified by this Section. The AAA rules are available at www.adr.org. The arbitrator has exclusive authority to resolve all disputes regarding arbitrability and the scope of this arbitration provision.
14.4 Class Action Waiver. YOU AND WOODLAKE MARKET AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS OR OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.
14.5 Opt‑Out. You may opt out of this Section by sending a written opt‑out notice to LegalNotices@Kohler.com within 30 days after you first accept these Terms. Your opt‑out will not affect other provisions of the Terms.
15.1 Waiver/Severability. Failure to enforce a provision is not a waiver. If a provision is invalid, the remainder stays in effect.
15.2 Assignment. You may not assign these Terms, your Points or Rewards. We may assign our rights and obligations under these Terms without restriction.
15.3 Entire Agreement. These Terms (including Reward‑specific terms) are the entire agreement between you and us regarding the Program.
Woodlake Market Loyalty Support
Email: woodlakemarket@kohler.com | Phone: 920-457-6570 | Mailing: 795 Woodlake Rd., Ste A, Kohler, WI 53044